/Institutions/University-of-Dubai/json/2024-2025/Policy-and-Procedure-Manual-local.json

/Institutions/University-of-Dubai/json/2024-2025/Policy-and-Procedure-Manual.json

Policy and Procedure Manual 2024-25 > Students > Executive-short course pricing policy

Executive-short course pricing policy

Policy 

The CED at the UD provides professional development training in several fields. The  product line includes, open enrollment, that is in person, online or hybrid as well as bespoke programs developed to meet company requirements.

 

1. Pricing Strategy

Our pricing strategy is a cost-based plus strategy where we take the costs involved for the delivery of the program and add a 20% admin fee plus 40% markup fee for customized programs, and a 20% admin fee plus 30% markup fee for public programs. This is to ensure all our costs are covered for each program. We make a point never to run any course that may fall into a loss or “the red”. We also strive to minimize costs for our clients, ensuring they perceive significant value for their investment and are motivated to maintain a long-lasting partnership with us. When required to reduce the cost of a customized program, we reduce the mark-up value to 30%.

 

2. Payments:
2.1 For Customized programs

A. Local delivery short duration programs:
    70% fee is payable 2 weeks prior to start date.
    Balance 30% fee payable within 2 weeks upon start of course

B. Long duration programs 

• Upon acceptance of the proposal, PO to be provided 3 weeks prior to start date. 

• 25% payment 2 weeks prior to program start date.

• 65% payment mid-way through the program. 

• 10% balance upon completion and submission of final report to client.

 

 2.2 International Delivery
100% payment 2 weeks prior to course start date. 

2.3 Public Courses

• Participants are given the facility to pay using credit cards, Bank Transfer or Online, to the University of Dubai account.

• Early Bird Discount: Candidates receive a discount as applicable to each course, if they pay before a specific deadline.

• Upfront Payment: Candidates are encouraged to make the full payment and receive a discount as applicable to each program.

• Installment: Participants within U.A.E. can divide the total cost into equal or predetermined installments and make payments over a specified period. Refer installment policy.

 

3. Installments
To offer financial assistance when requested, we furnish students with the option of paying in installments.   

1. Students are required to pay the minimum 40% of the course fee by cash, current cheque or credit card at the time of registration. The balance amount must be paid in a maximum of three installments in the form of post-dated cheques at the time of registration. Or if the student does not need to give the post-dated cheques and needs to pay by bank transfer/credit card, a guarantee cheque can be provided till the installment is completed, after which the hold cheque is returned to the student. 

2. The number of installments should not exceed one month prior to the course's completion date. 

3. The last date of the final installment is three weeks before the end of course. 

4. Cash, cheques or credit cards are accepted as payment. Students may pay the fee via online using UD’s online payment link.

 

4. Refunds

1. Once registered, students are financially responsible for their course unless they officially withdraw by written notice (15) days or more, prior to the commencement of the course, and will be subject to an administration fee of AED 500/-. 

2. No refunds will be given for cancellations received less than fifteen (15) days prior to the course start date or once the program has commenced.

3. As an alternate candidate can opt to postpone attendance to the next batch. An email request should be forwarded to the Program Manager.

4. Refund request is to be applied by using the “Refund Form”. Once an application is received, you will receive an email from the UD team. Upon acceptance, refund will be processed by the Finance team within 14 business days, unless otherwise advised.

5. Actual refund of the available amount in the student account will be processed, based on the above given reasons, only under the name of: 

   • The parent of the student in case of non-working students. 

   • The student in case of self-financing students.

   • The sponsor/source in case the student is under sponsorship/scholarship from a third party.

   • In all cases, the refund will be processed only to the provider/the source and in the form of cheque or wire transfer. In case of wire transfer, the bank charge has to be borne by the beneficiary.

 

5. Insufficient Funds

1. Students bear the full responsibility for ensuring the timely provision of all scheduled payments, as management will not issue reminders to individuals.

2. Students whose checks are returned will not be able to use checks for payment. In such instances, only cash and/or credit card payments will be accepted moving forward.

3. Charges are applied for a returned cheque are as follows: 

   • A finance charge of AED 750/- will be applied to each returned cheque.

   • A fee of AED 250/- will be charged to postpone the cheque date or to replace the cheque

 

6. Outstanding Balances
Students with unpaid outstanding balances will have their registration placed on hold and will not be allowed to access their sessions after two subsequent reminders. In such cases a certificate will not be issued.

7. Discounts
At the UD we value the spirit of knowledge acquisition and professional advancement and strive to provide access and support wherever possible. We encourage and promote access to professional education for the UD employees, UD Alumni, CED alumni and to Government employees. 

Discount Terms

• Discounts are applied to current registrations and cannot be deferred to future registrations or applied to previous registrations. 

• Discount is applied to the cost of tuition only. Other related costs are not discounted. 

• Applicants must provide evidence. 

 

8. UD Employee, CED Alumni & Trainer Referral Program
The referral program aims at recognizing and rewarding loyal CED clients and supporters who spread positive word-of-mouth and ensure publicity of UD-CED in the community. Through this program, UD employees (refer T&C), CED Alumni & Trainers, will be eligible for a cash reward for participants referred by him/her to other UD-CED programs.

1. For each new enrolment an amount of AED 500 will be issued, or as applicable, provided the participant completes the program.  Refer terms and conditions to each program.

2. Terms 

   • To apply to the referral program by submitting the “Application for the Referral Program” which can be obtained from the CED. Once an application is received our team will review it and revert within five business days.

   • The reward will be granted after the referred participant(s) has fully paid and completed the program.

   • Participants referred should meet all the admission/eligibility criteria. 

   • Reward is not transferable to anyone else other than the eligible person.

   • Participants referred to this program must not have had any prior contact with CED regarding the program. 

   • This referral program does not apply to online courses unless otherwise stated and may have alternative payout plans when applied. 

   • Employees of CED and their family members are not eligible to participate in this program.

 

9. Student Referral Program
We highly value the contributions of our students in building a vibrant and diverse learning community. Our Student Referral Policy aims to recognize and reward students who refer potential candidates. This policy outlines the guidelines, eligibility criteria, and incentives associated with the student referral program.

1. Terms

   • All enrolled students interested in participating in the program can refer prospective candidates by submitting their names and contact information to the Program Coordinator through the designated “referral form” which can be obtained from CED.

   • Referred candidates should be individuals who are not already in contact with CED regarding admission.

   • Referred candidates must meet the admission criteria of the respective program.

   • CED reserves the right to verify the authenticity of referrals and to modify or terminate the program at any time.

   • In the case of multiple referrers for the same candidate, the reward will be given to the referrer whose referral was received first.

   • Rewards are subject to any applicable tax regulations and will be processed accordingly.

   • All communication regarding the referral program, including updates, rewards, and eligibility criteria, will be conveyed to the students through official communication channels.

2. Recognition and Rewards 

   • Once a referred candidate successfully enrolls and completes the full payment, the referrer becomes eligible for recognition and rewards.

   • A financial reward will be granted to the referrer. The amount will vary based on the level and nature of the referred program.